Email

Students

Students may access their Harvard email accounts at http://start.mail.harvard.edu.

The extensive Gmail Help Center provides information on student email account features, including synching with email clients and mobile devices.

To reset the password on a student email account, contact the Help Desk at 617.496.9111. Password reset requests can only be performed via phone during normal Help Desk business hours, Monday – Friday, 7:30 am – 6 pm. Students requesting password resets will need to verify their identity with the Help Desk technician by answering a series of questions.

Faculty and staff

Faculty and staff using Office 365 (e.g. most faculty and staff) should go to www.outlook.com/harvard.edu to access email via the webmail client. Those who are still using ICEmail may log in to https://icemail.harvard.edu.

For documentation on using Microsoft Outlook or Outlook Web Access, and for instructions on resetting your password, please see the IT and Media Services page of the HDS intranet (login required).